It’s a rare enterprise that’s not currently embarking on a digital transformation plan. While the speed of implementation may vary, companies are recognizing that without embracing digital technology, it will be impossible to remain competitive or offer a superior customer experience.
Whether it’s migrating data storage to the cloud or deploying a fleet of Internet of Things (IoT) devices, digital transformation relies heavily on the quality of communications that the enterprise has implemented. Advancing new technologies requires the efficiency of a quality communications tool and progress is dependent on end users having access to the communications format they prefer, whether that is voice, chat, email, or video.
Use end-to-end monitoring. Network problems usually show up first in voice communications, before they start affecting data. Searching for the problem can be tedious and time-consuming. Take a proactive approach by monitoring network activity from end to end so that any problems can be identified and repaired before end users notice any disruption.
Test the network extensively before adding new technology. In a lot of cases, there are unknowns in the network structure when layering on new unified communications tools. By completing an assessment before new tools are added, the team has visibility into what might be causing any issues. For instance, you can test the network to see what happens to voice quality as the number of simultaneous calls increases.
Change to a proactive approach. When you’re deep into a multi-year digital transformation plan, you should be taking a proactive approach to network monitoring. Set up thresholds to monitor key performance indicators like voice quality, so that long before your end user knows there’s a problem, you’ve already corrected it.
Prioritize the most important concerns. As your combination of on-site and hosted applications, communications formats, and data storage options all become more complex, you’re going to see more alerts telling you about possible network issues. In order to prevent alarm fatigue, where you cease paying attention to any of the problems, you’ll need to prioritize mission-critical alerts.
Get insight into the user’s experience. Network performance can tell you a lot about what the customer sees when they use your site. Latency, for instance, might indicate that you have an area of overcapacity that needs addressing.
Truth Comm helps you sort out which network technology is best for your needs. We will match you with the networking solution that will fit the scalability and size of your business. Contact us for more information.