Any enterprise considering a communications upgrade is sure to include Unified Communications as a Service (UCaaS). With many organizations shifting all possible applications to a cloud-based solution, it would be unusual not to at least evaluate the impact of a switch to UCaaS.
One of the many benefits promised with UCaaS is a significant reduction in communications costs. There are additional reasons to switch, including a uniform experience for customers and the potential for innovation through enhanced collaborative tools. Even with all the promise of a disruptive technology, it is often the cost savings that ultimately pushes an enterprise to invest in UCaaS. Before you commit to UCaaS option, it’s important to understand the full potential of costs associated with the migration:
Determine whether there’s a compelling reason to switch from your private branch exchange (PBX). Maybe your service contract is up for renewal, or you’re launching a new business line that relies on enhanced communications features like shared workspaces or remote employees that require video conferencing. If you’re still locked in with your PBX, be sure to include contract termination fees, but also consider whether a switch to UCaaS could include a hybrid solution that incorporates some of your existing equipment.
Find out whether your public switched telephone network (PSTN) can be shifted to the UCaaS vendor. It’s possible that the UCaaS vendor can handle this service more cost effectively and reduce your rates for long-distance and toll-free calling. Again, this is an area where you may have a long-term contract and won’t be able to benefit from the switch to a UCaaS vendor.
Analyze the conversion costs for a switch to UCaaS. An assessment of the conversion costs should include a thorough evaluation of your network needs. Voice transmissions require prioritization and high-quality performance, and you’ll need the ability to prioritize a video conferencing session over an employee streaming Netflix on their break. In addition to network reconfiguration, another major cost consideration is the support staff necessary for a UCaaS solution. Will your existing support staff need additional training, or will you require more technicians to support a UCaaS solution?
Talk with your UCaaS provider about the total cost of ownership. While UCaaS is not a one-size-fits-all solution, your provider has likely encountered the same obstacles that are involved in your consideration of a switch. Tell them about your costs and find out whether there are any discounts available, or if they have suggestions for mitigating some of the expenses.
At Truth Comm, we always give you clear, transparent information about your expected costs for a UCaaS migration. Contact us and we can help you navigate some of the more challenging cost obstacles in your switch.