Digital transformation isn’t the same for every organization. In fact, the definition can be different per entity. However, it’s rare to find a business that hasn’t embraced it in one form or another.
In some cases, the process is made difficult by the simple fact that people can be resistant to change. In many cases, change equals pain in the minds of employees. However, by focusing on the processes within digital transformation that bring positive results, change can be pain-free.
The telecom sector is one that is experiencing great change with the evolution of digital transformation. The goal for most is to please customers while lowering costs and improving flexibility. Mature markets aren’t expected to see as much change as those in emerging markets, mostly due to the multiplier effect the process has on economic growth.
For example, mobile subscriptions in Africa improved by a rate of 81% compared to 154% in Eastern Europe. By some accounts, the gross domestic product of emerging and developing markets will probably increase at double the rate of those in mature markets.
What most can agree upon with digital transformation is that there are common components, including automation, analytics, cloud, and open source processes. Automation is important in reducing cycle times in service creation and network configuration. At the same time, bringing open source to the forefront can lower capex and open the door for more innovation.
Operators need insight to thrive, and that’s what analytics in digital transformation brings to the table. Analytics are used to gain critical insights that set the stage for a better view of customer behavior over time.
Everyone wants a more cost-effective solution, which is what the cloud can offer to organizations. With cloud-based solutions, operators are able to incorporate more components that deliver better services and open up new channels for third parties to bring their value into the fold.
At Truth Comm, we’re focused on assisting clients who feel overwhelmed by all the telecom options available to them today. If you’re going through a digital transformation, we can position you in such a way that will put you ahead of the technology curve without adding confusion to the process. Contact us today to talk about making your digital transformation process pain-free.